published: February 21st, 2023 by in Uncategorized

FRONT STEPS : Resident Portal & Community App Guide!

The Redmond Ridge ROA FRONTSTEPS Resident Portal and Community App give homeowners quick and convenient access to important community tools and information.

  • Make payments – Continue with your current payment method or use FRONTSTEPS.
    • Tip: To avoid fees, submit this ACH form when adding or modifying payments.
  • Single login for multiple properties – Manage everything in one place.
  • Submit forms online – Including Residential Modification Requests.
  • Access governing documents – All in one convenient location.
  • Stay updated – News, events, announcements, and more.

When you move into Redmond Ridge, you will receive a welcome email from FRONTSTEPS with a link to register your account.

  • The email will come directly from FRONTSTEPS and allow you to create your login.

Log in at [FRONTSTEPS Portal Link] with your account credentials.

If you never received the invite email or are new to the community:

    Payments Using the New Portal

    IMPORTANT:

    The new portal has an option that allows owners to make payments. This system charges service fees! To avoid service fees, please submit this form (must be registered) to add or modify ACH payments.

    Your current payment method has NOT changed. If you used ACH via the previous caliber portal, your payment information has been saved, but your login information has been deleted. You will need to register on the new portal, but YOU DO NOT NEED TO RE-ENTER YOUR PAYMENT INFORMATION.

    You can continue to use your current payment method, whether that be via Alliance Bank, Caliber Portal (now FRONTSTEPS portal) or through your banks bill-pay system. Only use the resident portal’s payment system if you WANT to change your current payment method.

    Condo Residents

    If you live in one of our condo/sub associations, you have a direct management company that you use to make monthly assessment payments, submit work orders and ask questions regarding your unit and property. You will continue to work directly with your management company for these matters. You are welcome to register on the new portal to receive email alerts and use other functions of the app. Your management company does not send updated owner information to us. If you have trouble registering, it may be that we need your updated contact information. Email office@redmondridgeroa.com to update your contact information.

    The Lodge Apartment Tenants

    Because we do not record tenant information directly, we don’t (currently) have a way to give you access to the portal. We are working on a solution for this but FEAR NOT – we have made everything relevant to you public on our website www.RedmondRidgeROA.com. We will also continue sending email bulletins using our current system until we can find a solution for communication with our wonderful Lodge residents. We will keep you posted. For now, sign up to receive weekly email bulletins here and check back on this site for updates.

    Community App

    Download the Community App from your app store by searching for FRONTSTEPS. Click download and login. Make sure to register first on a desktop.