HOAMCO TRANSITION – HOMEOWNER FAQs
These FAQs are provided to help homeowners during the transition to our new management company, HOAMCO, and the new FrontSteps portal.
FAQs – Index
(Click a topic to jump to that section)
- Quick Reference Table
- Monthly Assessments & Late Fees
- Data Transfer & Payment Status
- Payments & Billing
- E-Statements
- FrontSteps Portal Access & Troubleshooting
Quick Reference Table
| Item | Details |
|---|---|
| How to Create Your New Frontsteps Account? | Contact the Office |
| Temporary Late Fee Waiver | Late fees waived for assessments due October 2025 through February 2026 |
| Billing Contact Information | billingquestions@hoamco.com | 1-800-447-3838 |
| Data Transfer Completion | Expected within 2–3 weeks, with anticipated completion by January 27, 2026 |
Monthly Assessments & Late Fees
MONTHLY ASSESSMENTS
Q: When are monthly assessments due?
A: Monthly assessments are due on the 5th of every month.
LATE FEES
Q: Are late fees being waived during the transition?
A: Yes. Late fees have been waived for assessments due during October 2025 through February 2026 while the system transition is completed.
Data Transfer & Payment Status
DATA TRANSFER TIMEFRAME
Q: When will the transfer of homeowner payment and account data be completed?
A: The full data migration is expected to be completed within approximately 2–3 weeks, with an anticipated completion date of January 27, 2026. During this time, some account information may temporarily appear incomplete.
PAYMENTS NOT SHOWING IN THE NEW PORTAL
Q: I paid my dues in the old portal. Why don’t I see the payment in the new portal yet?
A: Payments made through bank bill pay or the previous portal may take time to reflect in the new system due to the data migration process. This may take up to 2–3 weeks (through approximately January 27, 2026).
If your payment still does not appear after that timeframe, please contact HOAMCO Billing at
📞 1-800-447-3838 for assistance.
Payments & Billing
CANCELING EXISTING BANK ACH / BILL PAY
Q: Should I cancel my existing automatic payment with my bank or credit union?
A: Yes. Any preauthorized payments or automatic bill pay set up directly through your bank or credit union should be cancelled or updated by you.
If you continue using your bank’s bill pay feature, please ensure your account number is included with every payment.
SETTING UP ACH IN THE NEW FRONTSTEPS PORTAL
Q: How do I set up ACH payments in the new portal?
A: ACH setup in the new FrontSteps portal is currently pending activation. Once this feature becomes available, homeowners will be notified and assisted with setup.
In the meantime:
- Late fees remain waived for October 2025 through February 2026.
- Payments may be made online, by mail, or dropped off at the ROA Office.
CREDIT / DEBIT CARD FEES
Q: Is there a fee for using a credit or debit card?
A: Yes. Credit and debit card payments are subject to a 3.5% processing fee.
E-check fees vary and are displayed within the payment portal.
SETTING UP ONE-TIME OR RECURRING CREDIT CARD PAYMENTS
Q: How do I set up a payment using a credit card?
A:
- Visit: https://hoamco.com/make-payment/
- Scroll to “Pay Online by Credit Card or Check” and click Pay Online.
- Enter your account number and verify your information.
- Enter payment details and choose either:
- One-time payment, or
- Scheduled recurring payment.
Important: Scheduled payments will not automatically adjust for future assessment changes unless you select “Full Balance.”
Credit/debit card payments incur a 3.5% fee.
MAILED PAYMENT SENT TO PREVIOUS MANAGEMENT COMPANY
Q: I accidentally mailed my payment to the previous management company. What should I do?
A: Please contact the previous management company directly. In many cases, they can forward your payment to HOAMCO.
If they cannot forward the payment, you may cancel the payment and reissue a check payable to:
Association c/o HOAMCO
PO Box 94346
Las Vegas, NV 89193-4346
Please include your account number on your check. You may also make a payment online at www.hoamco.com.
PAYMENT COUPON BOOKS
Q: Will coupon books still be issued for check payments?
A: No. Coupon books are no longer offered beginning January 2026.
BILLING CONTACT INFORMATION
BILLING QUESTIONS
📧 billingquestions@hoamco.com
📞 1-800-447-3838
E-Statements
SIGNING UP FOR E-STATEMENTS
Q: How do I sign up for e-statements?
A: A link will be printed on your mailed statement. Enter the link into your web browser and follow the instructions to enroll.
To ensure the successful delivery of e-statements and activation emails, please add the domain:
@opt-e-mail.com to your safe sender’s list.
Signup link: https://hoamco.opt-e-mail.com/signup
FrontSteps Portal Access & Troubleshooting
NOT RECEIVING ACTIVATION EMAIL / EMAIL DOES NOT WORK
Q: I cannot access the new FrontSteps portal, or I did not receive an activation email.
A: This usually happens when the email address you are using does not match the email address currently on file with the Association.
If you would like to update your email address, please contact the ROA office so your records can be updated. Once updated, a new invitation will be sent.
“500 – INTERNAL SERVICE ERROR” MESSAGE
Q: I see a “500 – Internal Service Error” when trying to log in. What should I do?
A: This error usually occurs when you attempt to log in instead of creating a new account first.
HOW TO CREATE YOUR NEW FRONTSTEPS ACCOUNT
- Click the dark blue button that says “CLICK HERE TO JOIN.”
- Do NOT click the blue “LOG IN” button.
Scroll down under the “OR” section and complete the registration form:- Name
- Create a new password
- Phone number
- Agree to receive text notifications
- Agree to terms
- At the bottom of the page, click the green “SUBMIT REGISTRATION” button.
- Your account will be created successfully.
Your previous FrontSteps account data will migrate automatically. Some payment data may not appear immediately while migration is still in progress. All data is expected to be fully updated by approximately January 27, 2026.
MULTIPLE PROPERTIES NOT SHOWING IN PORTAL
Q: I own more than one property, but not all are showing in my portal.
A: All properties must be registered under the same email address for FrontSteps to recognize and merge them.
If a property is missing:
- Update the missing property with the same email address as your other properties.
- Allow one overnight system sync.
- The properties should merge automatically.